Refund policy

At ThePrimeBasket, we are committed to delivering quality products and excellent customer service. Please read our policy carefully before making a purchase.

No Return Policy

All sales made through ThePrimeBasket.com are considered final. We do not accept returns, exchanges, or refunds for products once an order has been placed and delivered.

By placing an order on our website, you acknowledge and agree to this policy.

Damaged or Incorrect Items

If you receive an item that is damaged during transit or if you receive the wrong product, please contact our support team within 48 hours of delivery.

To assist with your request, please provide:

Your order number
Clear photographs of the product received
Photographs of the packaging
A brief description of the issue

Our team will review the case and, if approved, may offer a replacement at our discretion.

Order Cancellation

Orders may only be canceled before they have been processed or shipped. Once an order has been processed, packed, or dispatched, it cannot be canceled.

Refused Deliveries

If a customer refuses delivery of an order, shipping charges, handling fees, and any additional carrier fees incurred will not be refunded.

Product Information

We make every effort to accurately display and describe our products. However, slight variations in color, appearance, packaging, or design may occur due to screen settings, manufacturing updates, or supplier modifications and shall not be considered defects.

Shipping Delays

Delivery dates are estimates provided by shipping carriers. Delays caused by carriers, customs, weather conditions, holidays, or circumstances beyond our control do not qualify for refunds, returns, or compensation.