Refund policy

At Prime Basket, customer satisfaction is our top priority. We want you to have a smooth and worry-free shopping experience at theprimebasket.shop. If you are not completely satisfied with your purchase, we offer a 7-day return policy under the conditions mentioned below.

1. Return Eligibility

You can request a return within 7 days from the date of delivery if:

  1. The product is damaged, defective, or broken
  2. The wrong product was delivered
  3. The product is incomplete or missing parts
  4. The product is significantly different from the description

To be eligible for a return, the product must be:

  1. Unused and in original condition
  2. Returned with original packaging, tags, and accessories
  3. Accompanied by proof of purchase (order ID / invoice)

2. Non-Returnable Items

The following items are not eligible for return:

  1. Products damaged due to misuse or negligence
  2. Items marked as “Non-Returnable” on the product page
  3. Personal care, hygiene, and intimate products (if opened or used)
  4. Customized or personalized products
  5. Digital products or gift cards

3. Return Process

To initiate a return, please contact our customer support team within 7 days of delivery:

📧 Email: theprimebasketofficial@gmail.com

Please share your order ID and the reason for return. Our team will review your request and guide you through the return process.

4. Refund Policy

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

  1. If approved, the refund will be processed within 5–10 business days.
  2. Refunds will be issued to the original payment method.
  3. Shipping charges (if any) are non-refundable unless the return is due to our error.

5. Exchange Policy

We may offer replacement or exchange in case of damaged, defective, or incorrect products, subject to product availability.

6. Important Notes

  1. Return requests after 7 days of delivery will not be accepted.
  2. Prime Basket reserves the right to refuse returns that do not meet the above conditions.
  3. The customer may be required to share photos or videos of the product for verification.